nbje's Safe Gaming Policy

Responsible Gaming — Your Protection is Our Priority

nbje believes gaming should be a source of enjoyment. That is why we are committed to ensuring a safe and balanced gaming environment for every player.

The Protection Tools in Your Hands

nbje has given you several powerful tools to help you stay in control of your gaming experience. Use them and stay informed.

Set Deposit Limits

You can set the maximum amount you deposit daily, weekly, or monthly — entirely on your own terms. Once a limit is set, it takes effect immediately. To increase a limit, you must wait at least 7 days — this helps you make thoughtful decisions.

Daily Limit Weekly Limit Monthly Limit

Time-Out

If you feel you need a break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. No deposits or gameplay will be possible during the break. This feature is completely free and can be activated at any time.

24 Hours 7 Days 30 Days

Self-Exclusion

If you want to take a long-term break from gaming, use the self-exclusion feature. You can close your account for 3 months, 6 months, 1 year, or permanently. A permanent self-exclusion cannot be reversed, so make this decision carefully. Our support team will help you.

3 Months 6 Months Permanent

Session Time Limit

Set a limit on how long you play in a single session. When the set time is up, nbje will show you a reminder message. This keeps you aware of time and helps you build a habit of not playing for extended periods.

Time Tracker Reminder Message

Gaming History Review

You can view all your deposit, withdrawal, and betting history at any time. Analyse your spending patterns and stay informed. Maintaining transparency is the first step toward responsible gaming.

Deposit History Bet History Withdrawal History

24/7 Support

Our Bengali-speaking support team is always here for any gaming concerns or issues you may have. Contact us via live chat — our specialist team will help you find the right solution, without judgment.

Live Chat Support in Bengali

Age Verification and Minor Protection

21+

For Adults Only

You must be at least 21 years old to open an account and play at nbje.

nbje strictly does not allow anyone under 21 to use the gaming platform. Age is verified at registration and identity documents may be checked if required.

If there are minors in your home, take the following steps:

  • Do not share your account password with anyone — especially children or teenagers.
  • Always log out of your account after using a device.
  • Keep Parental Controls active on your devices.
  • Keep your payment details (bKash, Nagad, Rocket, Upay PINs) secure and never share them.
  • If you think a minor has used your account, notify support immediately.

Signs of Problematic Gaming

It is important to recognise when gaming is shifting from entertainment to a problem. If you notice the following signs in yourself, seek help.

Warning Signs

  • Spending more than your set budget and trying to cover the shortfall.
  • Repeatedly playing to win back money you have lost ("chasing losses").
  • Neglecting family, friends, or work because of gaming.
  • Wanting to stop gaming but being unable to — or feeling restless when not playing.
  • Borrowing money or breaking into savings to fund gaming.
  • Lying to or hiding things from family members about gaming.

Signs of Healthy Gaming

  • Gaming is purely for entertainment — you do not see it as a source of income.
  • You can stop easily and shift your attention to other activities.
  • You only spend money that you can afford to lose.

Ask Yourself

Answering the following questions honestly will help you understand where your gaming habits stand.

  • Do I often spend more than my budget?
  • Is gaming affecting my daily life?
  • Is my family concerned about my gaming?
  • Do I feel restless or irritable when I am not gaming?
  • Do I keep playing to try to win back money I have lost?
If the answer to more than one of the above questions is "yes", do not delay — contact our support or activate the self-exclusion feature.

nbje's Responsible Gaming Policy

Gaming is Entertainment, Not Income

Responsible gaming at nbje means always viewing gaming as entertainment. Casino games or cricket betting are never a guaranteed source of income — they are entertainment based on chance. Winning and losing are both normal and expected in any game.

So always remember: only spend an amount you can afford to lose. Never play with money that your household needs, your savings, or borrowed funds.

Our Commitments

  • Fully protecting minors (under 21) from accessing accounts.
  • Actively providing assistance when signs of gaming problems are identified.
  • Maintaining easy-to-use limit-setting and self-exclusion features.
  • 24/7 support in Bengali for assistance with any issue.
  • Providing fully transparent transaction history and account information.
  • Regularly displaying responsible gaming messages.
৳200
Minimum Deposit (all methods)
৳800
Minimum Withdrawal
1 Hour
Typical Withdrawal Time
24/7
Live Support in Bengali

Need Help? We Are Here

Contact Support Now

There is no shame in talking about gaming addiction or problems. Our support team will help you with complete confidentiality.

Live Chat
Find it at the bottom right of the site — active 24/7
Email Support
[email protected]
All your communications remain completely confidential. Your information is protected through SSL encryption.

How to Self-Exclude

Self-exclusion is straightforward. Follow the steps below:

1

Contact our live chat and request self-exclusion.

2

Choose the duration of your break — 3 months, 6 months, 1 year, or permanent.

3

Once your identity is verified, your account will be restricted immediately.

4

After the period ends (except for permanent), you can request account reinstatement yourself.

Common Questions About Responsible Gaming

Log in to your account and go to the "Responsible Gaming" option in the Settings section. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Reducing a limit happens right away, but increasing a limit requires a 7-day waiting period. Contact us via live chat for help.

Yes. You can withdraw any balance that was in your account before self-exclusion was activated. No new deposits or gameplay will be allowed after self-exclusion, but any existing valid balance can still be withdrawn. Contact support for more details.

If a family member is affected by a gaming problem, contact our support directly. We can take the necessary steps on third-party requests as well. Additionally, encourage them to activate self-exclusion on their own account. Our support team will guide you through the entire process.

A time-out is a short-term break — typically from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is a long-term solution — from 3 months up to permanent. A permanent self-exclusion cannot be reversed. If you feel gaming is having a negative impact on your life, self-exclusion is the better choice.

No, under no circumstances. nbje strictly enforces the 21+ age limit. Age is verified at registration and a national ID or other age-verification document may be requested if needed. If we find that an account is being used by a minor, that account will be closed immediately and any deposited funds will be returned.

First, contact our 24/7 live chat or email us at [email protected]. Our support team will assist you with setting limits, taking a time-out, or activating self-exclusion. Remember, asking for help takes courage — there is nothing to be ashamed of. Our team will be by your side with complete confidentiality.

Enjoy nbje Responsibly

Let gaming be a source of enjoyment, not problems. Use our protection tools and play safely. We are always here for any questions you may have.

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