nbje Privacy Policy — Complete Protection of Your Information
This policy clearly describes how your personal information is collected, used, stored and protected on the nbje platform.
Data Collection — What Information We Collect
We collect various types of information to provide services on the nbje platform. This data collection process is fully transparent and carried out with your consent.
1.1 Information You Provide Directly
When you register, log in, or use our services on nbje, you voluntarily provide the following information:
- Full name and date of birth
- Email address
- Mobile number (for bKash, Nagad, Rocket or Upay verification)
- Password (stored in encrypted form)
- Payment-related information (transaction records)
- Government document details for identity verification (when required)
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically. These include:
- IP address and device information
- Browser type and version
- Time spent on the website and page visit records
- Gaming activity logs and history
- Click and navigation patterns
1.3 Information Received from Third Parties
In some cases we may receive transaction verification information from our authorised payment partners — such as bKash, Nagad, Rocket and Upay. This information is used solely to ensure the security of your account.
Purpose of Data Use
nbje uses your personal information only for specific and legitimate purposes. We never misuse your information or sell it to third parties without your permission.
2.1 Service Delivery and Operations
- To create and manage your account
- To process deposit and withdrawal transactions
- To personalise your gaming experience
- To provide bonuses and promotions
- To determine VIP programme benefits
2.2 Security and Fraud Prevention
- To detect unauthorised access to accounts
- To prevent financial fraud
- To ensure responsible gaming
- To verify age (for users aged 21 and above only)
2.3 Communication and Support
- To provide 24/7 Bengali live chat support
- To inform you about important policy changes
- To send relevant promotional information (with your consent)
- To resolve technical issues
2.4 Fulfilment of Legal Obligations
We use certain information to comply with applicable laws and regulations and to maintain records necessary for dispute resolution.
Sharing Information with Third Parties
nbje does not sell your personal information to any third party. However, in certain specific situations, sharing information on a limited basis may be necessary for the operation of our services.
3.1 Payment Processors
Necessary transaction-related information is shared with bKash, Nagad, Rocket and Upay to complete deposit and withdrawal transactions. These organisations follow their own privacy policies.
3.2 Game Providers
Our game providers including Pragmatic Play, JILI, PG Soft, Spribe and Evolution Gaming may use a limited amount of session-related information to ensure game security and fair play.
3.3 Legal Requirements
We may disclose information when required to do so based on a court order, legal obligation or a valid request from a government authority. In such cases we will always make every effort to protect your interests.
3.4 What We Never Do
- We do not sell your information to advertisers
- We do not share information with unnecessary third parties
- We do not use your information for marketing purposes without your permission
Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the nbje website. These improve your browsing experience and ensure the functionality of the site.
4.1 Essential Cookies
The core functions of the website cannot operate without these cookies. They save your login state, provide security protection and assist with session management. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies are used for your preferences, language settings and personalised experience. They ensure the same experience on your next visit.
4.3 Analytics Cookies
Analytics cookies are used to understand which parts of the site are used most and to improve our services. This information is analysed in aggregate form and does not identify any individual.
4.4 Cookie Controls
You can control or delete cookies at any time from your browser settings. However, please note that disabling essential cookies may affect the functionality of the site.
Data Storage and Security
nbje uses the latest technology and methods to ensure the security of your personal information. We believe that a secure platform is a trustworthy platform.
5.1 Security Measures
- SSL Encryption: All data transfers are encrypted using SSL/TLS technology
- Password Hashing: Your password is never stored in plain form
- Two-Factor Authentication: An additional layer of protection for your account
- Regular Security Audits: System vulnerabilities are identified and resolved
- Firewall Protection: Prevents unauthorised access
5.2 Data Retention Period
We retain your personal information for as long as your account remains active or as needed to provide services. Even after an account is closed, information required to fulfil legal obligations and resolve disputes is retained for a specified period.
5.3 In the Event of a Security Breach
If your information is compromised for any reason, we will promptly notify you and take the necessary steps to address the situation.
Your Rights
nbje believes you should have full control over your own information. We therefore provide you with the following rights:
6.1 Right to Access Information
You can request from us at any time to find out what information we hold about you. We are obliged to provide that information to you within a specified period.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can contact us to have it corrected. It is also our responsibility to maintain accurate information.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
6.4 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. After you raise such an objection, we will no longer use your information for that purpose.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact us by email at ([email protected]) or let us know via 24/7 live chat. We will fulfil your request by following the appropriate process.
Protection of Minors
nbje strictly provides services only to users aged 21 and above. Ensuring the privacy and protection of minors is one of our top priorities.
7.1 Age Verification
We carry out an age verification process at the time of registration. We do not knowingly collect or store information from any person under the age of 21.
7.2 In the Case of Unintentional Collection
If we become aware that a person under the age of 21 is using our platform, we will immediately close that account and delete all collected information.
7.3 Request to Parents and Guardians
If a parent or guardian believes their child is using our platform, please contact us at [email protected]. We will take the necessary action promptly.
Changes to the Privacy Policy
nbje reserves the right to update its privacy policy from time to time. Changes to this policy may be made due to legal changes, addition of new services or technological improvements.
8.1 Notification of Changes
If any significant changes are made to the privacy policy, we will:
- Clearly publish the new policy on the website
- Update the "Last Updated" date at the top of the page
- Notify you by email for important changes
8.2 Continued Use After Changes
If you continue to use nbje after the updated policy is published, you will be considered to have accepted the new policy. If the new policy is not acceptable to you, you may close your account.
8.3 Archived Policies
Previous versions of the privacy policy may be requested from us for review if needed. Contact us at [email protected] and we will provide them.
Contact & Complaints Process
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We are always ready to assist you.
24/7 support in Bengali — find it at the bottom right corner of the site
[email protected] — for privacy-related requests
[email protected] — for partnerships and business matters
Privacy-related requests are responded to as quickly as possible
How to Submit a Complaint
If you have a complaint regarding a privacy breach, send the details in writing to [email protected]. If you include your name, account information, and a description of the complaint, we will investigate promptly and inform you of the outcome.
Your privacy and security at nbje are our top priority. Play safely and enjoy with peace of mind.